cma-open-banking-boi

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FCA PCA

  • FCA PCA Comes under FCA PCA
Identifier SMA Identifier SAA Identifier Brand Brand Name Publication Date Measurement Period Start Date Measurement Period End Date Brand Notes Service Matter Contact Details Matter Availability Method Matter Method Type Other Contact Method Type Other Contact Method Type Code Other Contact Method Type Name Other Contact Method Type Description Contact Type Details Contact Type Contact Content Contact Description Other Contact Type Other Contact Type Code Other Contact Type Name Other Contact Type Description Operational Security Incident Metrics Operational Security Incident Metrics Details OSIMD Incident Metrics Type OSIMD Notes Other Incident Metrics Type OIMT Code OIMT Name OIMT Description Incident Details Incident Reporting Type From Date To Date Incident Count Other Incident Reporting Type OIRT Code OIRT Name OIRT Description Complaints Data Compliants Data Details Compliants Data Available Compliants Info URL Ombudsman URL Compliants Data Details Notes Account Opening Time Line Details Account Opening URL Account Opening Documentation URL AOTLD Notes Account Opening Time Line Parameters Opening Account Time Line Type AOTLP Notes Other Time Line Type OTT Code OTT Name OTT Description Account Opening Time Line Metrics AOTM Time line Metrics Type AOTM Metrics Value Other Time line Metrics Type OTMT Code OTMT Name OTMT Description Card Replacement Time Line Card Replacement Time Line Details CRTD Card Replacement Time Line Card Replacement Time Line Metrics CRTM Time line Metrics Type CRTM Metrics Value Other Time Line Metrics Type CRT OTMT Code CRT OTMT Name CRT OTMT Description Account Opening Summary Document and Info URL Summary Description AOS Notes Account Opening Summary Details Account Opening Channel Type Channel Usage Other Contact Method OCM Code OCM Name OCM Description
FCAP001 FCAPSMA001 FCAPSAA001 Bank of Ireland (UK) Plc Bank of Ireland in the UK Telephone;InternetBanking;MobileBanking Phone;Other;MobileApp General enquiries tel +44 (0)345 736 5555 For a PCA telephone application tel +44 (0)800 085 0444 Reporting A Fraud from the UK tel +44 (0)800 1217 790 Reporting A Fraud from abroad tel +44 (0)345 161 0020;Bank website https://www.bankofirelanduk.com/personal/;B365 app "General enquiries tel +44 (0)345 736 5555 For a PCA telephone application tel +44 (0)800 085 0444 Reporting A Fraud from the UK tel +44 (0)800 1217 790 Reporting A Fraud from abroad tel +44 (0)345 161 0020;Note: Frequently Asked Questions (FAQs) are available at https://www.bankofirelanduk.com/help-and-support/faqs Alternatively you can leave a question in the Service Desk section at https://www.365online.com/online365/spring/authentication?execution=e1s1;Note: Frequently Asked Questions (FAQs) are available at the 365 address" IncidentsAffectingInternetBanking;IncidentsAffectingMobBanking;IncidentsAffectingTelBanking;TotalNumberIncidentReported;IncidentsAffectingInternetBanking;IncidentsAffectingMobBanking;IncidentsAffectingTelBanking;TotalNumberIncidentReported Quarterly;Quarterly;Quarterly;Quarterly;Yearly;Yearly;Yearly;Yearly 01/04/2023;01/04/2023;01/04/2023;01/04/2023;01/07/2022;01/07/2022;01/07/2022;01/07/2022 30/06/2023;30/06/2023;30/06/2023;30/06/2023;30/06/2023;30/06/2023;30/06/2023;30/06/2023 0;0;0;0;0;1;0;1 Bank specific complaints data available or not. Yes Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain cirmcumstances we are also required to publish a summary of our complaints data. The most recent summary is avaialble at https://www.bankofireland.com/about-bank-of-ireland/about-the-group/customer-commitment/complaint-management-at-bank-of-ireland/ The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at www.ombudsman-complaints-data.org.uk/ Due 01/02/2019 URL of the bank which details the requirement to open a current account URL of the bank which details the documentation requirement to open a current account Due 01/02/2019 OpenCurrentAccountsAvailability;OpenCurrentAccountsAvailability;OpenCurrentAccountsAvailability;DebitCardAvailability;DebitCardAvailability;DebitCardAvailability;InternetBankingAvailability;InternetBankingAvailability;InternetBankingAvailability;OverdraftAvailability;OverdraftAvailability;OverdraftAvailability How quickly do we open [personal/business] current accounts?;How quickly do we open [personal/business] current accounts?;How quickly do we open [personal/business] current accounts?;How quickly do we give customers a debit card?;How quickly do we give customers a debit card?;How quickly do we give customers a debit card?;How quickly do customers get internet banking?;How quickly do customers get internet banking?;How quickly do customers get internet banking?;How quickly is an overdraft available?;How quickly is an overdraft available?;How quickly is an overdraft available? SameDay;OnAnAverage;WithinDays;SameDay;OnAnAverage;WithinDays;SameDay;OnAnAverage;WithinDays;SameDay;OnAnAverage;WithinDays 12;6;86;0;10;43;0;3;50;0;20;48 DebitCardReplacement;DebitCardReplacement;DebitCardReplacement SameDay;OnAnAverage;WithinDays 0;6;60 Due 01/02/2019 Due 01/02/2019

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